Refund policy
At our store, we value your satisfaction and strive to ensure a seamless shopping experience. If you are not completely satisfied with your purchase, we’re here to help.
Returns:
- You may return items within 15 days of delivery for a refund or exchange.
- To be eligible, the item must be unused, in its original packaging, and in the same condition as when you received it.
- Certain items, such as personalized or perishable goods, are non-returnable.
Refunds:
- Once we receive and inspect your return, we will notify you about the status of your refund.
- Approved refunds will be processed to your original payment method within 5-7 business days.
Return Process:
- Contact us at star@xoticcas.com to initiate a return. Please include your order number and reason for return.
- We will provide instructions and a return address.
- Ship the item back using a trackable method. Return shipping costs are the responsibility of the customer unless the item was defective or incorrect.
Exchanges:
If you need to exchange an item, follow the same return process and indicate your replacement preference.
For additional assistance, reach out to our support team. Your satisfaction is our priority!
